Fullerton Health Indonesia hired Marie Christine in 2017 for a full review of our claims management and TPA processes. We have been delighted to have her and team in Jakarta for 2 weeks of a fruitful and extremely well organized audit (despite a very short notice).
I wanted to appraise her achievement, a right balance between staff engagement and a sound methodology. She managed to frame our current organization against industry best practices in a relatively short and condensed timeframe. Expectations were indeed met and, audit results used as a springboard for action and continuous improvement implementation. I found Marie Christine and team very competent, inspiring and pragmatic.
President Director, Managing Diector
Fullerton Health Indonesia
We would like to thank you for the professionalism and quality of service you provided to GlobeMed during your review of our business processes. As part of GlobeMed's mandate to be a leader in its field we are continuously looking to benchmark our processes against established international standards and we certainly benefitted from your international experience and expertise in this regard. We sincerely appreciated your attention to detail and thoroughness throughout the entire process starting with the on-site visit and the detail-oriented data collection through to the final report which covered all reviewed topics and provided useful and actionable recommendations to improve our process implementation. It was a pleasure working with professionals like you and we look forward to a continuing professional relationship with such solid and reliable service consultants.
Ziad Kharma - Vice President & Dr Claude el Hajj - Deputy Corporate Medical Director - GlobeMed
We engaged Sophie and Marie-Christine to undertake an independent review of a sample of private medical claims to assess our decision making based on the medical evidence and policy terms. We were impressed with the knowledge and experience that EW Consulting brought to the exercise which was conducted in a very friendly and cooperative way. The review culminated in a report containing practical suggestions which were openly discussed within the business and have led to improvements in the way we work which will benefit customers. As a team Sophie and Marie-Christine were great to work with, they quickly understood our business and our requirements, which led to a very useful assignment. We would not hesitate to use them again.
Paul Austin - Finance Director - Exeter Friendly Society
Sophie & Marie-Christine worked with us on a major 6 month project relating to reviewing / benchmarking claims best practice and auditing nearly 2,000 claims for a major global insurer. The project was challenging and required lengthy weekly commutes. Despite this, Sophie & Marie-Christine were always there, achieved all (and more) than was required and their knowledge, skills and professionalism helped us achieve a successful and timely outcome to the project.
Chris Wylde - Managing Director – CWMC The Audit and Claims Specialists
Marie-Christine and Sophie joined our team over a period of 10 weeks to assist in the remediation of a backlog of UK Personal Accident Claims for a client. Their dedication, professionalism and excellent customer service skills contributed to making the project a great success, having assisted in reviewing 100% of the claims within the set timeframe. It was a pleasure working with them and I would recommend their services.
Justin Inson - Operations Manager - RiiG
Marie-Christine and Sophie assisted me with the completion of a RFP from a large European Insurer. Their expert knowledge of the medical insurance market assisted YEHS greatly in analysing the document and raising pertinent questions in the preliminary stages in order that a comprehensive and effective bid response could be produced and delivered within the agreed timeframe. Marie-Christine and Sophie were a pleasure to work with and I would not hesitate to recommend their services or appoint them for future work if the need arose."
Dr Charlie Easmon - Medical Director - Your Excellent Health Service & President of the International Association of Physicians for the Overseas (IAPOS)
Marie-Christine is an extremely diligent professional in all the work she has undertaken in collaboration with Harnser. She integrates well, providing both a supportive and collaborative function at all levels of her engagement. Her ability to problem solve, record and inform is of the highest level always demonstrating great personal integrity. We value her input on any project we engage in with her and look forward in the future to doing so again. Her knowledge on the subject matter she focuses on is second to none and has more than one occasion stood out beyond anyone else in the Harnser.
Stephen Gregory - Chairman - The Harnser Group
I met Sophie and MC in 2014 for a small project to review our processes for eligibility and premium payment for one particular client. They took up the challenge and the timeframe of the project promptly. They have proved professional, conscientious, flexible and reliable, and produced very satisfactory analytical work. Their interpersonal skills are good, and I would not hesitate to engage them again. I would be happy to recommend them for similar projects.
Teresa De Federicis
Marie-Christine Exon-Galle’s (MC’s) work with First Assistance has included consultancy services (systems, procedures and protocols), including a full audit of the New Zealand based operations centre in March/April 2004. In 2004, First Assistances appointed MC to conduct monthly reviews at one of our largest clients acting as an overseer to ensure the high level required by the client was provided, any problems were eradicated promptly and efficiently and that large and difficult claims were given appropriate actions. In 2009, MC worked on a project during which time she led the development and establishment of a Claims-Assistance operation alongside First Assistance including overseeing the settling in period ensuring the initial success was sustained. Her experience, knowledge and expertise in the field of travel and health insurance practices, claims auditing, cost containment processes, case management and repatriation management is second to none. She is widely recognised as an authority for her work in our industry. MC sets and demands very high standards, is very professional in her approach to her work, is reliable and trustworthy and results driven.
Murray Berkett - Executive Chairman - First Assistance
I have known Marie Christine in a personal and business capacity since 2002. She was appointed by First Assistance , with whom we have a close collaboration, to oversee the services provided to InterGlobal in respect of the management of in- patient claims 24/7 customer service and 24/7 medical emergencies on our worldwide portfolio of International Private medical Insurance. These services require a high degree of efficiency and customer service which Marie Christine ensured was delivered efficiently, professionally and well above industry standard. Acknowledging the high standards which Marie Christine had already delivered, InterGlobal recruited her to oversee a project which would integrate our in-patient management, 24/7 customer service and 24/7 medical emergency response into our internal operational functions under the guise of IGA (InterGlobal Assistance). This project, which was conceived in late 2009 and went live in 2010, has proven to be a major enhancement to InterGlobal’s service proposition and would never have been so gratifyingly successful without Marie Christine’s oversight, drive and dedication. We and our customers owe her a great deal in taking the project from conception to implementation phase. Marie Christine is very experienced in the handling of medical and travel insurance claims and the supervision of work flow and processes. She has a passion for high levels of performance, service and customer satisfaction. I would have no hesitation in recommending her services.
Stephen Hartigan - Former CEO - InterGlobal Ltd